Client Intake Process during COVID-19

Dear valued client,

We are excited to be able to welcome you back to our studio for your Osteopathy appointment with Tim
Please be aware, Osteopathy only is allowable under strict guidelines
You are now required to complete 2 steps to confirm your booking
please. If these steps are not complete at least 48 hours prior to your
appointment, we will be forced to cancel the booking and you have to
contact us to reschedule. Thank you for your understanding.
Step 1:
Please complete our mandatory Pre-Screen form which is designed to protect you, us and the public. Please assure you read, understand and complete with honesty and viability.
Please note, the questionnaire asks you to identify whether or not you are considered ‘High Risk’, as we are confident in our practices, we are nor excluding High Risk clients, but we do recommend, you visit us in the morning, so please consider this, as well as a discussion with your doctor, prior to confirmation, thank you
Step 2: 
Pre-pay for your appointment (to minimise contact with our staff), this can be done over the phone, call me on 02380639747, or, via paypal. Please be aware, we are charging each client a £2 additional fee to cover costs for our PPE.

Please select Osteopathy / Initial Osteopathy / Concession Osteopathy from the dropdown list
Thank you, we are looking forward to welcoming you to our studio
Upon arrival, you will be asked to verbally agree to the terms as detailed in your Pre-screen form, that your circumstances have not changed. You will be temperature checked with a laser thermometer, asked to sanitize your hands, put on a mask, if not already wearing one, and await further instructions from our team, as demonstrated in this poster:
Please review the ‘How to wear a face mask safely’ guide here and follow any additional guidance presented to you – please note, we will supply you with  a face mask prior to entry and after sanitizing your hands if you omit to wear one
  • Please do not arrive more than 5 minutes before your appointment and please keep your distance from other clients upon entering and exiting our premises.
  • Please be extra vigilant on your way to our premises, minimise use of public transport, where possible and please touch as little as you can on your journey to and within our practice.
  • Please attend alone, if you require a chaperone, they must also be pre-screened.
  • We are not supplying water, so please drink before and after your treatment, being careful of not touching your face mask during your visit
  • Please inform us immediately should your circumstances change
  • We approach with confident caution and are here for all of our clients, staff and the community
  • Please be aware, our phone lines are, not as yet, manned full time, please leave a voicemail or drop us an email if you have any queries and we will get back to you as soon as we can
  • Take extra care, looking forward to seeing you soon,
Thank you, from the team

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