YMT Covid-19 Policy

YOU Massage & Therapy Centre Southampton, have been closed since 21st March 2020 due to COVID-19. We are re-opening, offering Osteopathy on 17th June, and will be gradually adding more services as allowable.

This page and its links have all the information you require to understand how we are meeting the requirements to put our clients’ and staff’s safety as priority. Please read it carefully and please reach out if you have any questions.

Before you book…

Anybody who has a high temperature or a new persistent cough, or has been in touch with someone with these symptoms, travelled overseas within 14 days or has tested positive for COVID-19 please do not book in with us and follow the guidance on self-isolation

Watch the Video Announcement here >


COVID-19 Policy Update below

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Client Intake Process during COVID-19

Dear valued client,

We are excited to be able to welcome you back to our studio for your Osteopathy appointment with Tim
Please be aware, Osteopathy only is allowable under strict guidelines
You are now required to complete 2 steps to confirm your booking
please. If these steps are not complete at least 48 hours prior to your
appointment, we will be forced to cancel the booking and you have to
contact us to reschedule. Thank you for your understanding.
Step 1:
Please complete our mandatory Pre-Screen form which is designed to protect you, us and the public. Please assure you read, understand and complete with honesty and viability.
Please note, the questionnaire asks you to identify whether or not you are considered ‘High Risk’, as we are confident in our practices, we are nor excluding High Risk clients, but we do recommend, you visit us in the morning, so please consider this, as well as a discussion with your doctor, prior to confirmation, thank you
Step 2: 
Pre-pay for your appointment (to minimise contact with our staff), this can be done over the phone, call me on 02380639747, or, via paypal. Please be aware, we are charging each client a £2 additional fee to cover costs for our PPE.

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YOU Massage COVID-19 Risk Assessment 16/06/2020

Safe Practice Guidelines Supported by Peninsula Group Ltd

Document Template Provided by the Institute of Osteopathy

Adapting practice:  YOU Massage Therapy Ltd: Infection Risk Assessment and Mitigation Record





This document provides a written record of the heightened infection control measures that this clinic has put into place to ensure the safety of all staff and patients during COVID-19.


This risk assessment and mitigation record is to be undertaken in conjunction with review of the iO’s guidance ‘Infection control and PPE’ and ‘Adapting practice guide’ available to review here.  


Table 1: This is an overview of the measures we have taken that forms our policy for operating during COVID-19 and is available to all staff and patients.

Table 2: Areas assessed for risk and mitigating action taken. This records in detail the areas of potential risks we have identified and record of the mitigating actions we have taken and when.

  • Table 2a – Protection for staff and patient before and when in clinic
  • Table 2b – Heightened hygiene measures

Table 3: For completion to outline our PPE policy for staff in our practice

Table 4: Detail of how we will communicate to staff and patients our policies

Table 5: After our Risk Assessment, you will find our ‘Client Intake Form’ which details how each day and visitor will be recorded by our Receptionist to assure we have up to date logs and tight practices

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