Who we are
YouMassage is a business that operates in Southampton.
YouMassage offers remedial therapy, holistic therapy and retail products associated
YouMassage (“we”) respects any personal data you share with us, or another
organisation shares with us, and keep it safe. We aim to be transparent about our
collection and use of your data and not do anything that you would not expect.
Developing a better understanding of our clients, promotions and treatments
enables us to make better decisions, streamline processes and, ultimately, provide
the best treatment or service that we are able to.
We occasionally send newsletters and other information by email or post. These
communications normally contain information on the work You Massage has done, is
doing and is hoping to achieve. If you would like to receive these communications,
but have not opted in, please email email@example.com or call
02380 639747. If you are receiving this marketing but would prefer not to please
click ‘unsubscribe’ at the bottom of the email to be immediately removed,
alternatively please call or email and we will manually remove your details.
Data protection and regulations
In carrying out our normal activities we process and store personal, and sometimes
sensitive, information on those who contact us. We take our data responsibilities
very seriously and ensure that personal information we obtain is held, used,
transferred and processed in accordance with the Data Protection Act 1998 (DPA)
and other regulations including, but not limited to, the Privacy and Electronic
Communication Regulation (PECR) and the General Data Protection Regulation
The methods we use to collect data
You may give it to us directly
You may give us your details when you write to us, email us, text or call us. We do
not use third-parties to solicit contact or collect personal information.
You may have your details passed on by friends or family member
A friend or relative my pass your details to us for a specific purpose, such as a Gift
Voucher. We will only hold and process your details for the purpose of completing the
request that was instigated by another. We will not further contact you or process
your data without you indicating you would like further contact.
You may give permission for other organisations to share your details, or it may be
Your information may be shared with us by a third-party, such as Facebook or
PayPal. Any data that is passed to us will be used for the purpose for which it was
provided. You may receive contact from us in order for us to complete the purpose.
We may also use the information you provide to gain a better understating of our
supporters, products and services. The information we gather online may be
dependant on your privacy settings or previous responses, you should regularly
check your settings. The information may come from the following sources: Social Media
Depending on your settings or privacy policies for social media and messaging
services, such as Facebook or Twitter, we may be able to view data that you
have publically available on your profile. Information available publically
This may include information held in places such as Companies House or the
Charity Commission, or through information published in articles or
It may be collected when you visit our website
Like most websites we use ‘cookies’ to help you use our website with ease. Cookies
mean that a website will remember you. They’re small text files that sites transfer to
your computer, phone or tablet. They may make interaction with the site faster and
easier – by automatically filling in your name and address, for example. Our cookie
policy is available on our website at https://www.massage-southampton.co.uk/how-we-use-cookies.html The type of device you use may also provide data to us. Such as the type of device it
is, the operating system, what your device settings are and why a crash has
happened. This is to make our website widely accessible on a range of devices and
operating systems and can also be used to help fix bugs that are affecting our
website effectiveness. Your device manufacturer or operating system provider will
have further information on what your device makes available to us.
The data we collect and how we use it
The type of data we collect, how it used and the amount stored depends on why you
are providing it and what you tell us you would like for us to do with it in the future. Clients
If you are one of our clients, we will usually collect details that include:
• Your name
• Your address
• Your telephone number
• Your email address
• Any relevant health condition(s) Your data will be used for:
• Providing you with the information, product or service you have asked for
• Keeping a record of our relationship and interactions
• Ensuring we know your contact preferences
• Understanding how we can improve our product, services and information
We may also use your information to detect and reduce fraud.
Keeping your records up to date
If your contact details change, it is helpful to let us know. To update your
information, please contact us at email firstname.lastname@example.org or call
Legitimate interest and targeted communications
In some instances we may collect and use personal information where this is
necessary in our legitimate interest as a business. We only ever collect data within
the confines of the law and within your rights as an individual. To provide an
improved experience we may use manual screening techniques to ensure
communications are relevant and timely. This allows us to target our resources
effectively, it helps us understand our clients and make appropriate treatment
When screening we may analyse geographic, demographic, financial and historic
activities records. We my also use other information we hold about you in order to
better understand your interests and communicate with you effectively. This data
may be held by us or be publicly available.
In all instances we balance our legitimate interests against your rights as an
individual and make sure we only use personal information in a way or for a purpose
that you would reasonably expect. Direct marketing
We like to keep our supporters updated about the work we are doing, our
newsletter is sent using Phorest.
We will never sell or share your personal details to third-parties for the purposes of
their marketing. On occasion we may have to share your details with a third-party in
order to run an event or provide a product or service. The partners we work with
comply with current data protection legislation. Any personal information that is
shared is done so using a secure method.
To update your information please contact us at email contact@massage-
southampton.co.uk or call 02380 639747.
Sharing your feedback
You may choose to provide feedback on our services, this may be on our website or
a third-party site. This may include sharing sensitive information, in addition to your
other data, this information is always stored securely and will not be used without
We may use some of the data you provide, including gender, age or specific
experiences to inform our marketing. We may also use anonymised or
pseudonymised feedback we receive through other collection methods, identifying
information is altered or removed to ensure that the data source is not identifiable.
How we keep your data safe and who has access
We ensure there are appropriate controls in place to protect your personal details.
For example, our forms are held securely and accessible only by staff and
practitioners at YouMassage. Our website is protected and routinely monitored. Our
webmaster is Amy Bennett available to contact at amy@massage-
We undertake reviews of who has access to information that we hold to ensure your
information is only accessible by appropriate staff and practitioners. Anyone who
has access to personal information must sign our confidentiality agreement, which
includes strict details on the processing of personal and sensitive data they have
We may be required to disclose personal details to a third party in order to fulfil the
service or product requested. We undertake checks on third parties to ensure they
have a comprehensive, GDPR, PECR and DPA compliant, data protection policy.
We may also be required to disclose your personal information to third parties if we
are required to do so through a legal obligation, for example, to the Police or a
government body; to enable us to enforce or apply our terms and conditions under
an agreement; or to protect us, for example, in the case of suspected fraud or
If you are contacted by a third party claiming to operate on our behalf please do not
give out your personal details. If you suspect someone is using our name unlawfully,
please report this by contacting us at email email@example.com or
calling 02380 639747.
Your right to know what we know about you, make changes to or ask us to stop
using your data
You have a right to ask us to stop processing your personal data, and if it’s not
necessary for the purpose you provided it to us for, for example processing a Gift
Voucher, we will do so. To make a request please contact us at contact@massage-
southampton.co.uk or call 02380 639747.
Please be aware we will always use the most recent information you have provided
us. This means, that if you fill in a new form via a third party and do not consent to
contact, we will amend your details to reflect this. If at any time you have
inadvertently opted out of contact, you can rejoin the mailing list by contacting us at
firstname.lastname@example.org or call 02380 639747.
You have a right to ask for a copy of the information we hold about you. You must
make this request in writing to the Data Protection Officer, including proof of
identity. We must receive these requests in writing with proof of identity, for your
data security. The information we hold on you will be provided within 28 days.
You have a right to request that we delete the data we hold on you. This may not
always be possible but where we are able to we will do so.
If you would like further information, or would like to make a complaint, please
contact the Data Protection Officer, details are below. Complaints
If you wish to make a complaint about our collection or use of your data please
contact the Data Protection Officer, details below, in the first instance.
If you are not satisfied with the response you have the right to lodge a complaint
with the Information Commissioner’s Office (ICO), a statutory body that oversees
data protection law in the UK. This link https://ico.org.uk/global/contact-us/ will take
you to the ICO website, if you are dissatisfied with our response and wish to lodge a
complaint with them. Responsible persons
The Data Controller is You Massage Therapy ltd, 81 Bedford Place, Southampton, SO15 2DF.
The Data Protection Officer is Alexander Gryffe, DPO, c/o 81 Bedford Place,
Southampton, SO15 2DF or email@example.com
If you have any trouble finding what you need, please call on 02380 639747 and we will be able to help you.