Cancellation Policy

Cancellation Policy : Please Read

Please act with consideration of giving us much notice as possible should you need to change your booking, thank you.

Our Treatments cancellation Policy

Our Self Employed Practitioners have set their cancellation terms to protect their business, as late cancels can be very hard to fill, which is why we always ask for as much notice as possible.  Cancellation fees are up to 100% if less than 24hrs notice.

Late arrival

If you arrive late for your appointment, we will do our best to still give you the full appointment time. This will not always be possible because of other bookings, but if you know you will be late please ring ahead and we will do what we can for you.

Full treatment price is payable even on late arrival. Our time is valuable and by booking our Therapist for a set time you have agreed to pay the fee for that time even if your treatment time is reduced by your late arrival.

If we are running late, we will always still give you the full duration of your treatment. If you are unable to stay any later to complete the duration that day, your price will be adjusted and any missed treatment time will be added to your next session free of charge.

Younity classes and events Cancellation Policy

If you cannot make it anymore, let us know!

Cancellations on the day will be charged £6 if it is a 1st class, 1 session off your course unit if you have a course of sessions with us.

Cancellations on the day for an Event are not refundable.

This is to protect our self-employed teachers.

Classes and events aim to start on time, so please be aware that you may not be accepted in the studio if you are over 5 mins late so to not disturb the beginning of the event occurring.

Our promise to you

On occasion, it may be necessary that we need to change your booking for some reason. We ask our staff to give us a minimum of 2 weeks’ notice when changing their shifts so you can always expect to get this minimum notice on any changes to your appointment.

Sometimes, due to illness or unforeseen circumstances, we may need to change your appointment with less notice. These occasions are rare, yet our client cancellation policy protects you as well.

If WE need to change your appointment with short notice, you will be offered a treatment with another suitably qualified therapist on the same day.

If we are unable to offer you a suitable appointment on the same day, or if we need to move your appointment to another day because of our circumstances, you are entitled to £15 compensation if you wish it. 

 Thank you for your understanding and cooperation

©2024. YoumassageSouthampton | Design By Adebyte Tech

Home
About Us
Contact Us